Frequently Asked Questions (FAQ)
Questions about our business:
What are our operating hours?
Our website never closes – you are free to purchase 24 hours a day.
If you would like to speak to someone from our team, they are available at the following times:
Monday-Friday: 09:00 to 17:00
How do I contact Zettuu’s team?
If you have a question you can contact us at info@zettuu.com. We will get back to you within 24 hours.
What currency is used on Zettuu's platform?
We have integrated a currency converter, the website will automatically change to your local currency. On checkout you will be billed in US Dollars.
How and where can I apply to join Zettuu and sell my products?
Entrepreneurs wishing to become Partners to sell their products and/or services on the platform are required complete the contact information form located on the platform or send an email to info@zettuu.com
How do I unsubscribe from the Zettuu Newsletter?
Should you no longer wish to receive our emails, please update Your preferences at MY ACCOUNT.
Questions for International customers:
Do you ship internationally?
We currently only ship to the United States of America
How long does shipping take?
4 business days after dispatch - All delivery times are only estimates. For products that are made to order please read product description for the lead times. Please allow 1 - 2 business days for order processing. All orders to destinations outside of South Africa exclude duties, taxes and customs fees.
How do I track my order?
When we ship off your order, we have live shipping with DHL, they will send you everything you need to know regarding your package but you can also click Order Tracking on our website and enter your tracking number.
How do I make payment?
You can make Payment via PayPay or Card Payment
Can I return an item?
We do not accept product returns only if it is an incorrect order, faulty or damaged item. Please ensure you take pictures of the faulty or damaged item(s) and email (info@zettuu.com) us within 24 hours. Exchanges can only be initiated within 7days of receipt.
The item(s) being exchanged need to be in the original condition as sent.
The exchanged product must come with its original packaging.
Questions for local customers:
How can I return items I bought?
You log a return on the Platform within 30 days or within 7 days for products marked “Clearance” of delivery to You of the unwanted product. After 30 days or 7 days for products marked “Clearance”, you can only return a product if it is defective within 6 months from delivery to you.
How much does delivery cost?
Charges for delivery will be listed when You purchase the product from this Platform. You are responsible for all related taxes.
How do I log a return?
If any of the products do not meet Your expectations, We want to know. As such, please email orders@zettuu.com and include Your order number and a description of the reason for the return.
Why was my order unsuccessful or cancelled?
In the event that Your order is unsuccessful due to issues of stock discrepancies, You shall receive an email stating that Your purchase was unsuccessful. You shall have the option to request a refund or to wait for the delivery of the product once stock is available.
Where is my order? How can I track my order?
When You submit an order and Your payment is successful, You shall receive an email confirmation stating that Your purchase has been successful and a link from our Logistics’ Partner to track Your order.
What products can be exchanged?
Bags, footwear, Jewellery, Toys and homeware products can be exchanged for a different size provided that there is stock available at the same price as the product originally purchased. We reserve the right to inspect the product to validate Your return. In such a case, We will collect the product from You and deliver the requested product to You at no charge.
What products are not eligible for returns?
The following products are not eligible for a refund, exchange or credit:
- Electronic vouchers;
- Intimates, lingerie, swimwear, bodysuits or underwear;
- Jewellery for piercings;
- Products which have been personalised for You or made to Your specifications, unless defective.
The item I received is not what I ordered?
If We accidentally deliver the wrong product to You or if the product is not as described on the Platform (or if it is missing any accessories), please notify Us.
We will arrange to collect the product from You at no charge.
Once We have inspected the product and validated Your return, We will, at Your choice, deliver the correct product to You as soon as possible (if the correct product is available); or refund You (if that is Your preference) with the purchase price of the product within 8 business days after receiving the returned product . Please bear in mind that the actual timing of the refund will depend on how quickly Your bank processes the request.